Our AfterCare.

As a funeral director, you understand grief all too well. With every death call, every visitation, every funeral you orchestrate, you are a witness to grief. You understand perhaps better than anyone the anguish families experience when a loved one has died. And to the extent that your time and resources allow, you are a significant source of compassion and strength for them during this time of crisis.

However, we realize that in the day-to-day business of running a funeral home and managing the endless details of multiple funeral arrangements, your time and resources can, at times, be stretched to the limit. That is why Our AfterCare is a natural complement to your personal, total-care approach to your business.

Our AfterCare allows you to take your compassionate services a step further – and even increase your website perceived value which will yield you more business, simply by adding this complete comprehensive system to your website. As an economical, user-friendly solution, the benefits are numerous for the people who access it, as well as for the funeral homes that provide it:

Benefits to the user:

• Immediate – No waiting. No appointments. No uncomfortable face-to-face or group meetings. People have immediate access to the help they need, when they need it most, anywhere and any time – day or night.
• Private and anonymous – For people who are uncomfortable with the idea of needing help, or sharing their deepest feelings with people they don’t know, this service allows them to get help in the comfort and privacy of their own home, and can maintain complete anonymity throughout the process.
• Comprehensive -- They always know where they can go to find the answers they need, and it is just a click away.
• Flexible -- They can choose from a variety of tools to get exactly the kind of help they want, whether it’s a taped video by Dr. Canine, or to talk to a live counselor via phone, text message or an online chat. Or even find someone in their local area to meet with face-to-face.
• Personal – Our staff of professional grief counselors have extensive experience in all phases and forms of grief.
• Face-to-face counseling is also available – And if someone decides they would prefer to meet with a counselor or a group, we have an international network of experienced, professional counselors to choose from.
• Online store – Provides family and friends of the deceased with the option to buy hard copies of the videos or books and other reading materials available on the website, either for themselves or as a gift.
• Advance Planning – For people who want to plan and pay for their funerals in advance, this software program makes it easy and helps relieve the burden placed on the family when a loved one dies. An online video walks the prospect through the pre-need process. There is even an online form with full instructions to enter into a pre-need contract.
• Advance Planning Sales and Marketing

The benefits to the funeral home:

• Relationship-building – Rather than simply offering a referral as a courtesy, now you have the opportunity to build a trusting, long-term relationship as the provider of these services – which can lead to more revenue from returning customers and word-of-mouth advertising.
• Access through your website – Our system is entirely accessed through your website – giving people more reasons to visit and continue to return to your website, long after the funeral – increasing the value of your website and your revenues.
• A new revenue stream – In addition to the counseling services, you can also include Tribute Video Services, grief counseling referrals and an online gift store.
• A complete turn-key system – Once the system is installed into your website, we continue to maintain, and refresh it with new innovations and information, so people have a reason to keep coming back.
• Comprehensive technical support – We provide complete training on the use of the Ouraftercare system, including the tribute video software, and timely, responsive customer support to resolve any technical issues or other concerns that may arise.
• Ongoing growth – We will continue to update the system with new innovations that cater to the needs of you and your customers.
• Complete marketing support – We offer a variety of marketing materials that you can brand with your organization’s name and logo to market your online counseling service, tribute videos, and online gift store. For example, we offer a quarterly newsletter that will boldly feature your home’s name on the front page.